"Excellent", yes that is one word that describes my overall experience with Jim for my Mortgage-related needs, interactions. Right from getting a "Pre-approval" letter to the "Closing", he worked with me at every minor & major step of my Mortgage needs. What really helped me as a first-time homebuyer was - he is easily approachable, answered my phone call mostly every time or called back instantly for any small or big doubt, cleared my doubt in a simple, easy-to-understand manner, very patient & understanding, advised & guided me through every step of Mortgage-related documentations, completions & approvals. Very warm & approachable folks. I am really happy that I worked with Jim as my Mortgage agent. Thank you very much Jim.